Introduction

Welcome to Fixory. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share information about you when you use our services.

Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email, phone number)
• Profile information for experts (specialties, experience, availability)
• Service request details and communications
• Payment information (processed securely through third-party providers)
• Photos, videos, audio, and camera content you choose to provide for service requests and consultations
• Property addresses, property details, and location information you choose to provide
• Device, diagnostic, session, and usage information used for security and reliability
• Content submitted to Homie and other AI-assisted features, including generated analyses

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Connect homeowners with qualified experts
• Process payments and prevent fraud
• Send you updates, notifications, and support messages
• Analyze usage patterns to enhance user experience
• Comply with legal obligations

Information Sharing

We do not sell your personal information. We may share your information with:

• Experts and homeowners to facilitate services
• Service providers who assist in operating our platform
• Law enforcement when required by law

Your Rights

You have the right to:

• Access and update your personal information
• Request deletion of your account and data
• Opt out of marketing communications
• Request a copy of your data

California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to opt-out of the sale of your personal information. We do not sell personal information.

Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

Data Retention and Account Deletion

We retain information only as needed to provide the service, satisfy legal and financial obligations, resolve disputes, and protect the platform. You can initiate deletion directly in the app from Settings → Delete Account. Fixory disables sign-in, addresses active subscriptions, removes appropriate personal information and device caches, and retains only legally required records. Final removal of the Base44 authentication identity may remain pending platform completion.

Mobile Permissions

Fixory may request camera, photo library, microphone, location, and notification access when a feature needs it. You can deny or later change these permissions in iOS Settings; related features may then be unavailable.

Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience, analyze site usage, and deliver personalized content. You can control cookies through your browser settings.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@fixory.ai